Returns & Exchanges
We will only accept products that have not been used, are not damaged, have not been washed, are in perfect condition, with their corresponding label and original packaging. After having inspected your change / return and corroborating that it is in the same state in which it was sent, we will proceed to send you a credit / gift card for the value of the purchase to spend on the web with no expiration date.
The customer will have 21 days from receiving the order to send it back, the return of the order is the responsibility of the customer.
For sanitary reasons, we ask you to try the swimwear on your underwear, we do not accept returns of pieces that show signs of having been used, are dirty or damaged.
- How do I return a product?
To change or return a product (for store credit) send it in its original packaging, unused and with its respective label.
In turn, through the form found in the "contact" section you can send us an email along with your order number to process and authorize the change / return as soon as possible.
*Buyers will be responsible for paying the applicable tariffs and customs duties, Econaked Swimwear is not responsible for delays due to customs procedures.
- When will I get my credit?
Once we receive your return, it has been inspected by our team and everything is in correct condition, you will receive an email / SMS (within a maximum of 48 working hours) with your code / gift card to use whenever you want.
- How do I use a promotional code / credit / gift card?
During the checkout of your purchase, you will see the option to enter a discount code in a section called "gift card / promotional code", once said code has been entered, all you have to do is accept / apply.
The credit used will be subtracted from the total price of your gift / credit card or, on the contrary, the discount of said credit / gift card / promotional code will be applied, leaving the remaining difference to be paid (if there are not enough credits).
If you have any questions, please contact us at email@example.com
BE THE CHANGE, LET NATURE WEAR YOU.
Our story begins and ends in the ocean.